DURBAN VETERINARY CLINIC COVID-19 PROTOCOLS
We are open for normal business and our normal business hours apply. Consultations are by appointment please – as was the case before lockdown. Please phone 031 -2015167. Walk-in cases can only be accommodated if there is an appointment slot available at that time.
Clients are requested to phone us ( 031 201 5167 ) when they arrive in our parking area, and to then wait in their vehicle. Our staff will give clear instructions on what to do and where to go for your vet appointment. If you do not have a phone or airtime then please come to reception to let us know you’ve arrived.
We are trying to minimise the number of people coming into our reception area at any given time to avoid crowding and to maintain social distancing.
Clients are welcome to come into our reception and shop area for shopping and to make payments. For your health and safety we have the following protocols in place:
Mandatory wearing of face masks. Face shields alone are NOT allowed – you must also wear a mask.
We limit numbers of customers coming inside at any one time to prevent crowding.
Covid screens on the reception counter.
Hand sanitiser stations outside the front door and inside our retail area.
We keep the windows open to ensure good air flow and ventilation inside our premises – good ventilation or conducting activities outdoors reduces the risk of virus transmission.
Thank you to all our clients for your continued support.